Need help with Chancer? We're here for setup questions, troubleshooting, account issues, and privacy requests.
Email support
support@trychancer.com
Typical response time
24 to 48 hours
Best way to get help
Include the job link, what happened, and a screenshot if possible.
Install Chancer from the Chrome Web Store, pin it to your toolbar, and sign in with your Chancer account to connect the extension to your dashboard.
Visit your dashboard, upload your resume, and set the one you want Chancer to use as your active resume for job scoring.
Open a supported LinkedIn or Handshake job posting and click the Chancer pill to view your current match result.
Refresh the job page, confirm the extension is enabled, and double-check that an active resume is selected in your account.
Chancer compares your resume against a job posting and gives you a match result from Weak to Strong. It uses rule-based scoring, not AI, so the results are consistent and meant to help you decide whether a role is worth your time.
No. We explain the score at a high level, but the detailed weighting and internal logic are proprietary. The score is informational and should be used as a decision aid, not a guarantee.
Open your dashboard, go to the resumes area, choose upload, and select a PDF, DOCX, or TXT file. If parsing looks off, try a plain text or DOCX version with clear section headers.
Make sure you are on an individual LinkedIn or Handshake job posting, not a search results page. Refresh the page, confirm the extension is enabled, and try another listing to compare.
No. We do not sell your personal data. Resume data and scoring history are used to provide the product and are handled according to our Privacy Policy.
Yes. You can request account deletion, data access, correction, or export by emailing support@trychancer.com. We may ask you to verify your identity before completing the request.
Send us the job link, what looked off, and any useful screenshots. We can review whether the job post formatting, your resume content, or a parsing issue affected the result.
Today Chancer is focused on Chrome and supported job pages on LinkedIn and Handshake. Support for additional job boards may be added over time.
Try a different file format, keep the file under 5 MB, and make sure the document is not password-protected or corrupted.
Go to your dashboard, upload a resume if needed, and set one as active before opening the job page again.
Use the password reset flow, then retry in a fresh browser tab. If it still fails, email support and include the address tied to your account.
Send the error text, what you were doing, the job link if relevant, and a screenshot. That gives us the fastest path to reproducing it.
Email support@trychancer.com and include:
For privacy requests like deletion, access, correction, or export, we may ask you to verify your identity before completing the request.
Last updated: April 1st, 2026